In some rare cases, the spout of the pot may
'break off' or the pot may reach you with the spout separated. While
we offer full replacement guarantee, you may like to know why
this may occur and what we have done to minimize this.
Sometimes, the pickling and passivation process
that is employed for the longevity of your neti pot, may render the
joint weak. This can cause it to snap off or develop leaks in rare
What we have done:
Recognizing this we have made the spouts thicker to adhere better
with the pot surface. This has almost completely eliminated such
cases. Still if it happens to you, just let us know on the
Customer Support Form
and we'll ensure immediate replacement.